What Do Your Workers Really Care About? Walmart was surprised.

When employees are asked what their biggest business complaints are about, one might jump to the conclusion that their compensation would be listed as the number one issue. Walmart found out otherwise. Walmart’s CEO asked his employees a question  and even he was surprised at the response.

Greg Foran, the recently appointed US CEO of Walmart asked workers the following:

“Can you send me three things where you think we’ve cut muscle instead of fat, and can you email it to me?” From the thousands of responses he received, a surprising theme emerged: Workers wanted toilet-seat covers returned to the stores’ restrooms.

Foran said, “Small thing, but really important. In the interest of saving money, we’d taken those things out.”  Foran and his team came to the conclusion, that fixing “hygiene factors” were vital to get employee’s buy in for the turnaround plan.

Why this matters? Gallup has reported that organizations with highly engaged employees outperform low-engagement organizations financially by 202%.

Cultivating a menu of perks is one way to keep engagement front and center.

Here are some “caring” perks MI owners can offer their employees which are cheaper than increasing salaries.

1- Ordering in food on late nights or during company meetings.

2- Availability of beverages. coffee/tea, soda, hot chocolate.

3- Consider offering paid time off.

4-Co-pay for gym membership.

5- Free parking or transportation allowance.

6- Ability to pick which holidays to observe.

7- Generous maternity/paternity leave.

8-Financial wellness education.

9- One on one coaching.

10-Letting employees make inexpensive, executive decisions.

At the end of the day, caring matters.

It makes good business sense to care.

And remember the old saying: “People don’t care how much you know, until they know how much you care.”


Jaimie Blackman

Jaimie Blackman — a former music educator & retailer— is a Certified Wealth Strategist & Succession Planner. Jaimie helps business owners accelerate the value of their company so it can be sold profitably when ready to exit. He is a frequent speaker at the National Association of Music Merchants, (NAMM) Idea Center and has spoken at Yamaha’s succession advantage.

His content has been published in multiple trade magazines including: Music Inc., Music & Sound Retailer, Canadian Music Trade Magazine, and Sound & Communications. His column is now published monthly in MMR— Musical Merchandise Review—and contributes to NAMM U online.

Jaimie is CEO of Jaimie Blackman & Company, and Creator of MoneyCapsules® and the Sound of Money®. To register for Jaimie’s live webinars, or to subscribe to his podcasts & webcasts, visit jaimieblackman.com.

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