How is Caring Measured?

When my son was growing up in NYC he was obsessed with the NY Knicks and Coach Pat Riley. Many say Coach Riley is on the top ten list of all-time best basket ball coaches.

Perhaps the number one NBA coach of all time is Coach Gregg Popovich, AKA Coach Pop, president and head coach of the San Antonio Spurs. What can MI retailers learn from Coach Pop? In one word: Caring.

Below I’m paraphrasing from Culture Code by Daniel Coyle who writes about Coach Popovich’s ability to keep his players fully engaged by establishing trust through caring.

The first tip you’ll find about the character type Coach Popovich looks for is when you look at the Spur’s scouting template.

To read the rest, check out my March MMR column.

Jaimie Blackman

Jaimie Blackman — a former music educator & retailer— is a Certified Wealth Strategist & Succession Planner. Jaimie helps business owners accelerate the value of their company so it can be sold profitably when ready to exit. He is a frequent speaker at the National Association of Music Merchants, (NAMM) Idea Center and has spoken at Yamaha’s succession advantage.

His content has been published in multiple trade magazines including: Music Inc., Music & Sound Retailer, Canadian Music Trade Magazine, and Sound & Communications. His column is now published monthly in MMR— Musical Merchandise Review—and contributes to NAMM U online.

Jaimie is CEO of Jaimie Blackman & Company, and Creator of MoneyCapsules® and the Sound of Money®. To register for Jaimie’s live webinars, or to subscribe to his podcasts & webcasts, visit

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