Hate Meetings? Try Facilitating.
By Jaimie Blackman.
MMR November 2019
Hypothetical. Repair believes that Sales is making promises to customers that are impossible to keep, like the time it takes to repair an instrument. Sales believes that repair is deliberately slowing down work, preventing them from being competitive. Your team is at war and the loser is the organization who is experiencing a drop in both sales and repairs. The biggest stakeholders of the organization are in the middle. The knee jerk reaction is to schedule a meeting and have the owner or general manager read the riot act. Instead of telling repair and sales what to do, try helping them agree on a way to improve the process. Be the facilitator.