Spotlight on High School Music Service. Successor’s Perspective.

Spotlight on High School Music Service. Successor’s Perspective. By Jaimie Blackman Published in January MMR magazine “The beginning is the most important part of the work.” PLATO In 1978 Donald Watkins purchased High School Music Service from Lloyd Reitz, who founded the company in 1946. When Watkins retired in 1997, Greg, Donald’s son, already had a decade of work experience as a road rep and was well positioned to lead the organization as second-generation owner. Greg’s highly personalized customer service model had enabled him to successfully build HSMS into the premier school music retailer it is today. To read the rest, Click Here to check out my January MMR column

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What Do Your Workers Really Care About? Walmart was surprised.

When employees are asked what their biggest business complaints are about, one might jump to the conclusion that their compensation would be listed as the number one issue. Walmart found out otherwise. Walmart's CEO asked his employees a question  and even he was surprised at the response. Greg Foran, the recently appointed US CEO of Walmart asked workers the following: "Can you send me three things where you think we've cut muscle instead of fat, and can you email it to me?" From the thousands of responses he received, a surprising theme emerged: Workers wanted toilet-seat covers returned to the stores' restrooms. Foran said, "Small thing, but really important. In the interest of saving money, we'd taken those things out."  Foran and his team came to the conclusion, that fixing "hygiene factors" were vital to get employee's buy in for the turnaround plan. Why this matters? Gallup has reported that organizations…

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